SHOPPING INFORMATION

What Shipping Providers Do You Use?

Each registered and verified vendors are eligible to manage their own independent delivery partner

As a vendor, you can register your own delivery person to help with the delivery of your orders on the marketplace.

As a buyer, you can look out for each vendor’s policy regarding delivery. The duration for delivery can be seen in the delivery section on the seller’s page. If the seller does not specify any delivery information, you can reach out to the seller through chat

How much will shipping cost?

Shipping costs are calculated at the checkout, based on the dimensions and weight of your shipment, and the distance of shipping address of the seller to yours. To find out how much shipping will cost, please add the desired products to your cart and complete the checkout process.

In order to reduce shipping costs, it is advisable to order from sellers closer to you.

What exactly happens after ordering?

After a successful order, you wait for the seller to send your order to you depending on the number of times the seller specified will take to deliver an order on his seller’s page.

Do I receive an invoice for my order?

Yes, you will receive an invoice after a successful order is established on our website if you make payments directly through our secured payment gateway.

If you will be establishing your order through the seller directly without using the payment gateway on the website, ensure that the seller/vendor is an established and verified seller on our marketplace.

Can you ship to a P.O. Box?

Sorry, we cannot ship to P.O. Box addresses. shipping providers will only deliver to valid street addresses in Nigeria.

RETURNS

What is your returns policy?

We constantly work towards the protection of our customer’s interests offering you a simple and straightforward process to return products, whenever applicable.

Read our Return and Refund Policy

Which products can be returned?

We do not accept returns on perishable products, however, we will arrange with you for non-perishable goods to be returned to us (please note that the goods must not have been used and must be in good condition).

Ordering & Purchasing

How does OLUBROOKLYN FOODS Work?

Customers can shop on https://olubrooklynfoods.com for items such as general foods, fresh produce, and anything related to foods. Customers can add items to their cart and proceed to checkout with ease. The website is user-friendly and the service is interactive; we keep customers updated at every stage of the processing of their order.

How do I pay for an order?

We accept Visa, MasterCard, American Express, Discover cards, PayPal and Apple Pay.

You can make payment on olubrooklynfoods.com payment gateway directly if you are skeptical of making payment directly to a vendor. You can be sure to trust our verified vendors.